Refund policy

Returns & Refunds Policy

Last updated: [Insert Date]

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Returns

You have 14 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • It must be in the original packaging

  • Proof of purchase (order number or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Digital products / downloadable items

  • Personalised or custom-made products

  • Hygiene-sensitive goods (if opened or used)

  • Sale or clearance items (unless faulty)

How to Request a Return

To start a return, please contact us at:

Email: [your email address]
Order number: Include in your message

If your return is approved, we’ll provide instructions on how and where to send your item.

Please do not send items back without contacting us first.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • Shipping costs are non-refundable

  • We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue.

We will arrange a replacement or full refund at no extra cost.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

If approved:

  • Refunds are issued to your original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your bank/provider

Exchanges

We only replace items if they are defective or damaged.

If you need an exchange, contact us at the email above.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again

  2. Contact your credit card provider

  3. Contact your bank

If you’ve done all of the above and still haven’t received your refund, please contact us.

Contact Us

For any return or refund questions, contact:

Email: [your email]
Business name: [Your Store Name]
Website: [your website URL]

We appreciate your business and will always do our best to resolve any issues quickly and fairly.